Terms of Sales
Last update 05/10/2021
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Article 1: object
The present conditions govern the sales by the company Elfenn Clothing of clothing, accessories and various textile articles.
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Article 2 - Price
The prices of our products are indicated in euros all taxes included (VAT not applicable - article 293 B of the CGI), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Elfenn Clothing. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities. All orders regardless of their origin are payable in euros.
Elfenn Clothing reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. The products remain the property of Elfenn Clothing until full payment of the price. As soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.
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Article 3 - Orders
You can order:
On the website www.elfennclothing.com
The contractual information is presented in French and English. They will be confirmed at the latest when confirming your order. Elfenn Clothing reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
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Article 4 - Confirmation of your order
Any order appearing on the website www.elfennclothing.com implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation. All the data provided and the recorded confirmation will constitute proof of the transaction. You declare to have perfect knowledge of it. The order confirmation will be worth signature and acceptance of the operations carried out.
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Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price. The payment of your purchases is made by Paypal or by credit card thanks to the secure system.
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Article 6 - Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty. Returns are to be made in their original condition and complete (packaging and instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
In the event of exercise of the right of withdrawal, the company Elfenn Clothing will reimburse the sums paid, within 14 days of the return of your order. You are responsible for the return costs.
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EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
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Article 7 - Availability
Our products are offered as long as they are visible on the site www.elfennclothing.com and while stocks last. For products not in stock, the processing time may vary up to 20 days. In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically canceled and a refund will be issued.
In addition, the website www.elfennclothing.com is not intended to sell its products in large quantities. Consequently, Elfenn Clothing reserves the right to refuse orders for several identical items.
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Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the time period indicated on the delivery information page or on your order confirmation. In the event of a delay in shipping, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you. In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and cover the shipping costs under the conditions of article L 138-3 of the Consumer Code.
Elfenn Clothing cannot be held responsible for any delay in delivery or damage caused by the carrier.
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Article 9 - Guarantee
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made by email within 30 days of delivery. The products must be returned to us in the state in which you received them with all the elements (packaging and instructions). The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs will be reimbursed to you on presentation of the supporting documents. The provisions of this article do not prevent you from benefiting from the right of withdrawal of article 6.
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Article 10 - Liability
The products offered comply with current French legislation. The responsibility of the company Elfenn Clothing can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. Furthermore, Elfenn Clothing cannot be held responsible for damage resulting from improper use of the product purchased. Finally, Elfenn Clothing cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses.
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Article 11 - Applicable law in the event of disputes
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
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Article 12 - Intellectual property
All the elements of the site www.elfennclothing.com are and remain the intellectual and exclusive property of the company Elfenn Clothing. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound.
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Article 13 - Personal data
Elfenn Clothing reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send you. They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.
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Article 14 - Proof archiving
Elfenn Clothing will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
This article was updated on 05/10/2021